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It´s The Most Wonderful - And Busiest - Time Of The Year

21/11/18 11:37 Célia Cerdeira

How to ace customer journey to – and from- Black Friday and Cyber Monday

When I think of Black Friday it comes to my mind the hordes waiting in lines for Macy´s doors to open, or people fighting over to see who gets the last coat on the rack; only to get home and realize that it doesn´t fit or that the color is not as nice as it seemed during the fight with the other 3 people that also wanted it. Anything wrong with this picture? This used to be true, yes, but back in the 90´s; that is, a last century memory! Nowadays the scenario is very different from this one because brick-and-mortar retail shopping is quickly giving way to the digital shopping. The pains that come with it, however have not changed much. Ok let me rephrase that. They have changed immensely in the sense that last century´s problems are still pretty much an issue and online shopping is just adding up to that.

Hearing the Voice of Our Customers and Partners: The Value of Exchanging

29/10/18 18:37 Nancy Salgado

The need for customer engagement transformation is the reasoning behind Altitude Xchange events, a unique opportunity for Altitude customers and partners to share experiences with peers, network with industry experts and Altitude Top Management Team, and discover how Altitude can be an added value partner in understanding companies’ needs and help improve Customer Experience. Designed for customer experience and contact center decision makers, the Altitude Xchange is the place to share best practices, evaluate real-world solutions, get insights and discuss new ideas.

GDPR is a reality. What now?

25/05/18 17:59 Natalia Bochan

So, it is a reality. May 25 came. GDPR took effect. Most of the organizations databases shrunk immensely (unless these organizations were really thorough and did a great job during years cleaning their email lists and only keeping those with consent). All people realized how many organizations had their data and used this occasion to massively and passively unsubscribe from a huge number of lists. We all had a good laugh reading all those “ex-lovers” titles – “we’ll miss you!” and “don’t leave us” and “let’s be friends”. That was fun. What now?  

High Stakes Game - Keeping Your Data Safe in A Post GDPR World

03/05/18 18:35 Mário Silva Pereira

Data protection has always been important. Now it’s becoming urgent. The enforcement of the European General Data Protection Regulation (GDPR) from May, coupled with the continued growth in data breaches is driving the adoption of better data protection technology. Data is the lifeblood of companies: personal data, financial data, intellectual property, all are critical for your organization.

What we brought to our customers in 2017 (and a sneak peek of what’s to come!)

10/04/18 17:48 Mário Silva Pereira

Hey, it seems that it was just yesterday that we were ladling out “Happy New Year” and today Q1 is already over! Time flies, huh? So, we thought: great time to look back at 2017 and further ahead into 2018 and share with you some of the great achievements that we brought to our customers, partners, and the industry last year.

Keep your Business on top of the WOWness wave

03/04/18 12:12 Natalia Bochan

It’s not a news anymore that people today choose and buy experiences, not products or services, and the advancements in technology increase both customer expectations and space for businesses to wow them. The potential of wowness (what a word, huh? Does it even exist? Well it does now 😊) is like rivers in Spain: it suddenly bursts its banks after some generous precipitations in form of new disruptive technology, and then quite quickly dries out when the technology becomes a new normal.

Companies must have their eyes open to catch this wave, and jump on top of it just in time to leverage the disruption and get their brands associated to it while it’s still cutting edge and cool.

Ethics for the machines

23/03/18 11:02 Ricardo Santos

Will the machines save us or kill us all? – that is the question. While many are thrilled with the latest AI breakthroughs and dream of a shinning AI-powered world, others, like Bill Gates, Elon Musk, Steve Wozniak and the late and legendary Stephen Hawking, expressed concerns about the evolution of the machines and warned about an apocalyptic future.

Can a Contact Center be a “Deep Learner”?

27/02/18 15:01 Ricardo Santos

Once upon a time there was a 1400-year-old game called “Chess” and the world chess champion, Garry Kasparov, loosing against an IBM supercomputer called “Deep Blue”.

This was in 1997. Since then the artificial intelligence (AI) love with chess has never vanished, with the machines becoming more skillful and playing tournaments between themselves.

How to Create Business Value While Ensuring GDPR Compliance. The Altitude Case Study

22/02/18 10:47 Susana Oliveira

Altitude is committed to create value for its customers while executing on its own European General Data Protection Regulation (GDPR) compliance program. Companies can miss that there are benefits from a GDPR program. For Altitude it is an opportunity to build customer trust, improve customer relationships, establish better data controls, and improve internal data handling and availability. A GDPR program can be an opportunity to embark on a wider data transformation that will benefit the whole business.

Why Digital Transformation Means That Contact Center Solutions Are for Everyone Now

29/11/17 16:05 Marketing Team

Every day, start-ups and other innovative businesses are coming up with new business models that highlight how digital transformation is changing sales, marketing and customer service in all industries.

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