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What we brought to our customers in 2017 (and a sneak peek of what’s to come!)

10/04/18 17:48 Mário Silva Pereira

Hey, it seems that it was just yesterday that we were ladling out “Happy New Year” and today Q1 is already over! Time flies, huh? So, we thought: great time to look back at 2017 and further ahead into 2018 and share with you some of the great achievements that we brought to our customers, partners, and the industry last year.

Keep your Business on top of the WOWness wave

03/04/18 12:12 Natalia Bochan

It’s not a news anymore that people today choose and buy experiences, not products or services, and the advancements in technology increase both customer expectations and space for businesses to wow them. The potential of wowness (what a word, huh? Does it even exist? Well it does now 😊) is like rivers in Spain: it suddenly bursts its banks after some generous precipitations in form of new disruptive technology, and then quite quickly dries out when the technology becomes a new normal.

Companies must have their eyes open to catch this wave, and jump on top of it just in time to leverage the disruption and get their brands associated to it while it’s still cutting edge and cool.

Ethics for the machines

23/03/18 11:02 Ricardo Santos

Will the machines save us or kill us all? – that is the question. While many are thrilled with the latest AI breakthroughs and dream of a shinning AI-powered world, others, like Bill Gates, Elon Musk, Steve Wozniak and the late and legendary Stephen Hawking, expressed concerns about the evolution of the machines and warned about an apocalyptic future.

Can a Contact Center be a “Deep Learner”?

27/02/18 15:01 Ricardo Santos

Once upon a time there was a 1400-year-old game called “Chess” and the world chess champion, Garry Kasparov, loosing against an IBM supercomputer called “Deep Blue”.

This was in 1997. Since then the artificial intelligence (AI) love with chess has never vanished, with the machines becoming more skillful and playing tournaments between themselves.

How to Create Business Value While Ensuring GDPR Compliance. The Altitude Case Study

22/02/18 10:47 Susana Oliveira

Altitude is committed to create value for its customers while executing on its own European General Data Protection Regulation (GDPR) compliance program. Companies can miss that there are benefits from a GDPR program. For Altitude it is an opportunity to build customer trust, improve customer relationships, establish better data controls, and improve internal data handling and availability. A GDPR program can be an opportunity to embark on a wider data transformation that will benefit the whole business.

Deep Art: creative neural networks

18/01/18 16:23 Ricardo Santos

I remember a painting professor I had telling the class: “forget the contours, contours are in your brain, not in reality. Painting is a visual interpretation. You don’t paint a chair, you find a solution, in canvas, for the colors, light and shadows you observe, ignoring if they seem a chair or a train. If you do it right, in the end you’ll get a chair”.

Our Most Popular Blog Posts in 2017

04/01/18 12:05 Marketing Team

Our experience as a vendor in the customer experience journey global market in the last 25 years is a source of insights and lessons on how organizations can excel in managing the entire customer experience and reap enormous rewards.

Xmas is coming: is your contact center ready?

11/12/17 18:32 Célia Cerdeira

 Unlike the idyllic, festive, and calm scenario that the idea of Xmas brings into the mind of all of us, for the most part of businesses it is quite the opposite. According to Statista, the holiday season accounts for 20% of the retail Industry´s annual sales, and can account for as much as 30% of an individual retailer´s total sales. Things do get hectic.

Why Digital Transformation Means That Contact Center Solutions Are for Everyone Now

29/11/17 16:05 Marketing Team

Every day, start-ups and other innovative businesses are coming up with new business models that highlight how digital transformation is changing sales, marketing and customer service in all industries.

Good Bye Cold Calling, Hello Proactive Calling

13/11/17 11:43 Célia Cerdeira

Which of us doesn’t have a pet hate for those annoying people that call us at the most inappropriate times, such as the middle of dinner, to sell us something that we couldn´t care less about?

Most popular