Customers today are multi-skilled, multi-tooled and very well connected mouthpieces for brands. Getting their customer experience right is far more complex today with the explosive use of mobile and social media in all parts of the world.
This research, focusing on South America, Central and Southern Europe, reveals that customers today are using multiple channels to contact brands and their expectations for a positive experience with every channel is growing. Check our infographic with key figures from our latest report findings.
Download the “Omnichannel Evolution of Customer Experience” Report and learn about the 2016 trends on consumer behaviors and expectations for omnichannel customer service solutions .