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Are you GDPR Ready? 10 Questions You Should Be Asking

27/10/17 16:39 Marketing Team

                                                                                                

The European General Data Protection Regulation (GDPR) takes effect on May 25, 2018, and it aims to create a stronger, harmonized data protection legal framework throughout the European Union, with the aim of giving citizens more control over their personal data, while imposing strict rules on companies who host and process this data.

How can I help you?

13/10/17 18:29 Célia Cerdeira

Are your contact center agents still greeting your customers with this line?

What are customer service leaders doing with chatbots?

27/09/17 11:10 Mário Silva Pereira

The arrival of bots in customer service creates real opportunities for brands, but you should know how to use them intelligently. 

The on-demand Society needs a new Contact Center model

31/08/17 15:10 Eduardo Malpica

The only way through which a Company can come close to our demands in this new society on demand is by trying to anticipate to the customer’s behavior, shaping it and getting the most appropriate tools in order to enhance those sequences of interactions or “golden moments”. This is what we call Customer Journey.

The 4 Essential Routing Strategies in The Contact Center

01/08/17 11:24 Célia Cerdeira

Are you undecided about the routing strategy that you should use to meet the current needs of your business?

Should Your Contact Center Agents Have All the Answers?

17/07/17 11:40 Célia Cerdeira

According to an American Express survey, 99% of consumers surveyed say that getting a satisfactory answer or being connected to someone knowledgeable (98%) are the most important prerequisites to a great customer experience.

How To Start a Contact Center in 5 Steps!

29/06/17 17:23 Célia Cerdeira

After analyzing your business, you have identified that a contact center is the answer to your purposes and objectives. But do you know what to do next? Where to start?

What is the Future of Customer Management Outsourcing?

29/05/17 16:11 Marketing Team

According to Gartner, the growing acceleration of digital, automation and analytics services is rapidly changing the fabric of business process services and outsourcing. By 2020, these realities will account for 45% of customer management outsourcers revenues.

The Case for Citizen Engagement in a Smart City

24/04/17 19:55 Alfredo Redondo

Last year we have done some research with the consultants Frost and Sullivan on Smart Cities and Citizen Engagement. As part of this project, many municipal decision-makers in Europe were interviewed about which services were the focus of their data-centric projects.

Recognition for the Best Contact Center Professionals in Spain and Portugal

27/03/17 14:48 Marketing Team

Altitude, together with industry associations, is sponsoring and organizing annually the Fortius Awards, aiming to reward and celebrate the best professionals in contact centers. The Fortius Annual Awards are now organized in Portugal (1st edition) and Spain (9th edition) in a partnership with local industry associations, to find the best contact center manager, supervisor and agent in these countries. Hundreds of applications are received each year to be analyzed by an industry jury.

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