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Can a Contact Center be a “Deep Learner”?

27/02/18 15:01 Ricardo Santos

Once upon a time there was a 1400-year-old game called “Chess” and the world chess champion, Garry Kasparov, loosing against an IBM supercomputer called “Deep Blue”.

This was in 1997. Since then the artificial intelligence (AI) love with chess has never vanished, with the machines becoming more skillful and playing tournaments between themselves.

How to Create Business Value While Ensuring GDPR Compliance. The Altitude Case Study

22/02/18 10:47 Susana Oliveira

Altitude is committed to create value for its customers while executing on its own European General Data Protection Regulation (GDPR) compliance program. Companies can miss that there are benefits from a GDPR program. For Altitude it is an opportunity to build customer trust, improve customer relationships, establish better data controls, and improve internal data handling and availability. A GDPR program can be an opportunity to embark on a wider data transformation that will benefit the whole business.

Deep Art: creative neural networks

18/01/18 16:23 Ricardo Santos

I remember a painting professor I had telling the class: “forget the contours, contours are in your brain, not in reality. Painting is a visual interpretation. You don’t paint a chair, you find a solution, in canvas, for the colors, light and shadows you observe, ignoring if they seem a chair or a train. If you do it right, in the end you’ll get a chair”.

Our Most Popular Blog Posts in 2017

04/01/18 12:05 Marketing Team

Our experience as a vendor in the customer experience journey global market in the last 25 years is a source of insights and lessons on how organizations can excel in managing the entire customer experience and reap enormous rewards.

Xmas is coming: is your contact center ready?

11/12/17 18:32 Célia Cerdeira

 Unlike the idyllic, festive, and calm scenario that the idea of Xmas brings into the mind of all of us, for the most part of businesses it is quite the opposite. According to Statista, the holiday season accounts for 20% of the retail Industry´s annual sales, and can account for as much as 30% of an individual retailer´s total sales. Things do get hectic.

Why Digital Transformation Means That Contact Center Solutions Are for Everyone Now

29/11/17 16:05 Marketing Team

Every day, start-ups and other innovative businesses are coming up with new business models that highlight how digital transformation is changing sales, marketing and customer service in all industries.

Good Bye Cold Calling, Hello Proactive Calling

13/11/17 11:43 Célia Cerdeira

Which of us doesn’t have a pet hate for those annoying people that call us at the most inappropriate times, such as the middle of dinner, to sell us something that we couldn´t care less about?

Winning Hearts and Minds: Five Ways Behavioral Pairing Improves Contact Center Performance

03/11/17 10:54 Marketing Team

Interactions in the contact center are just like interactions in any other setting, on any other occasion, with any other people. They are better when those involved have a good connection. But “good” means different things for different people. Each person has its own circumstance, its personality, its own way of expressing itself and of wanting to be treated.

Are you GDPR Ready? 10 Questions You Should Be Asking

27/10/17 16:39 Marketing Team

                                                                                                

The European General Data Protection Regulation (GDPR) takes effect on May 25, 2018, and it aims to create a stronger, harmonized data protection legal framework throughout the European Union, with the aim of giving citizens more control over their personal data, while imposing strict rules on companies who host and process this data.

How can I help you?

13/10/17 18:29 Célia Cerdeira

Are your contact center agents still greeting your customers with this line?

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