Our experience as a vendor in the customer experience journey global market in the last 25 years is a source of insights and lessons on how organizations can excel in managing the entire customer experience and reap enormous rewards.
Our Blog seeks to share with a wider audience our knowledge and points of view in issues critical to businesses around the challenges of customer experience, contact center operations, customer interaction management, etc.
During 2017 we have published over 50 blog posts in four languages on all sorts of issues in customer experience. These are the top three for our readers in each language:
Happy Reading in 2018!